At NEOX MEDIA PVT LTD, we strive to provide high-quality software, digital products, services, and e-commerce items. This Refund and Returns Policy explains how we handle requests for refunds, returns, and cancellations.
1. Software, Web, and Mobile App Services
- All digital services and software development projects are customized for each client.
- Refunds are not available once the project or service work has started.
- If a service is not delivered as agreed, please contact us at Rba25262526@gmail.com, and we will work with you to resolve the issue.
2. E-Commerce Products
- Physical products purchased from our online store can be returned within 7 days of delivery, provided they are unused, in original packaging, and in saleable condition.
- To initiate a return, contact us at Rba25262526@gmail.com with your order details.
3. Refund Process
- Approved refunds for physical products will be processed within 7–10 business days after receiving the returned item.
- Refunds will be issued via the original payment method.
- Shipping charges are non-refundable unless the product is defective or wrong.
4. Cancellations
- Orders for physical products can be canceled before shipment.
- For digital services or software, cancellations are only accepted before work begins.
5. Damaged or Defective Products
- If a product is delivered damaged or defective, please contact us within 48 hours of delivery with photos or evidence.
- We will either replace the product or provide a full refund at no additional cost.
6. Contact Us
For any questions, disputes, or refund requests, reach out to:
Email: Rba25262526@gmail.com
Address: NO. TP 18/23C, THACHAMPOYIL (P.O), THAMARASSERY, Chungam, Kozhikode, Kerala – 673573